Welcome to the Green Wave eCommerce platform. By accessing or using our website ([www.greenwavenet.com](http://www.greenwavenet.com)) and services, you agree to comply with and be bound by the following Terms of Service. These terms apply to all visitors, users, and customers of our website. If you do not agree with these terms, please refrain from using our services.
Account and Registration:
To purchase products or services from Green Wave, users may be required to create an account. You agree to provide accurate, current, and complete information during the registration process. You are solely responsible for safeguarding your account login credentials and for all activities under your account.
Product Listings and Pricing:
We strive to ensure that all product descriptions, images, and pricing are accurate and up to date. However, we do not guarantee that all information on our site is free from errors. Prices are subject to change without prior notice. Green Wave reserves the right to correct any errors or inaccuracies, cancel orders with incorrect pricing, and update product availability as needed.
Orders and Payment:
Once an order is placed, you will receive an order confirmation via email. All orders are subject to approval and availability. Payment must be made in full at the time of checkout using the available payment methods. Green Wave reserves the right to cancel or refuse any order for any reason, including suspected fraud or unauthorized activity.
Shipping and Delivery:
Orders will be processed and shipped within the time frame specified during checkout. While we aim for timely delivery, Green Wave is not responsible for delays caused by external logistics providers or unforeseen circumstances. Delivery charges may vary based on location, product weight, and delivery method.
Returns and Refund Policy:
Products can be returned within 14 days of purchase only if they are in unused condition and sealed in their original packaging. Printers cannot be returned if the original seal or packaging has been opened. Toner cartridges, drum units, and printer spare parts such as fuser units, rollers, and circuit boards are non-returnable under any circumstances. In the case of a manufacturing defect, the product must be returned with all original accessories, packaging, and manuals. Return requests must be submitted through your user account, and our team will validate the request before scheduling a pickup. Refunds are processed within 2–4 working days after inspection and approval, using the original mode of payment. Refunds to bank accounts or cards may take additional time depending on your payment provider
Warranty Policy:
All new printers come with a 1-year manufacturer warranty from the date of purchase. Refurbished printers include a 6-month warranty. The warranty covers manufacturing defects only and does not cover damage caused by misuse, improper installation, or unauthorized repair.
Intellectual Property:
All content on this website—including text, images, graphics, logos, and digital downloads—is the property of Green Wave Information Technology Network Services L.L.C. and is protected under applicable copyright and trademark laws. You may not copy, reproduce, modify, or distribute any content from our site without prior written permission.
Limitation of Liability:
Green Wave will not be held liable for any indirect, incidental, or consequential damages arising from the use or inability to use our website, products, or services. While we take every effort to ensure product quality and functionality, any losses incurred due to product malfunction, delayed delivery, or website unavailability are not our responsibility.
Privacy and Data Protection:
By using our website, you consent to the collection and use of your personal data as outlined in our Privacy Policy. We are committed to protecting your privacy and ensuring your data is handled securely.
Governing Law:
These Terms of Service shall be governed by and interpreted in accordance with the laws of the United Arab Emirates. Any disputes arising out of or related to these terms shall be subject to the exclusive jurisdiction of the courts in Abu Dhabi.
Modifications to Terms:
Green Wave reserves the right to update or modify these Terms of Service at any time without prior notice. Continued use of the website after any such changes constitutes your acceptance of the new terms. We encourage you to review this page periodically for the latest information.
If you have any questions about our Terms of Service, please contact us at info@greenwavenet.com or through our customer support channels.